As an Application Support Engineer, you will play a key and valued role in ensuring our customers' success with MATLAB and the suite of MathWorks products. Your responsibilities will include resolving customer-reported issues across a wide range of products, applications, and industries. You will provide essential technical support primarily to customers who utilize MATLAB/Simulink as a platform for the Model-Based Design(MBD) process in cutting edge product development. Additionally, by offering insightful feedback to our development team, you will significantly contribute to the continuous improvement of our product lines. The feedback you provide will be invaluable in understanding and addressing the needs of our customers. This role as an Application Support Engineer offers you the opportunity to identify and develop your technical, professional, and personal skills, paving the way for a rewarding and successful technical career at MathWorks.
Mission
You will provide technical support services to customers involved in embedded control system development using MathWorks products. Your responsibilities willinclude:
Providing solutions to resolve customerissues by leveraging MATLAB / Simulink as the standard tool for embedded control system development
Demonstrating detailed usage for embedded applications using basic examples, when necessary
Resolving complex problems, such as those caused by the technical operation of multiple products,during the practical stage of the Model-BasedDesign (MBD)process
Contributing to the resolution of customers issues by understanding their advanced research and development needs and providing feedback to developers
Collaborating with appropriate departmentswhen it becomes difficult to provide direct or simple solutions cannot be provided to customers
Creating articles (FAQs) to accumulate technical knowledge and provide a self-service answer system to customers.
Qualifications minimales
A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
Qualifications supplémentaires
The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.
We also require:
Excellent verbal and written communication skills in Japanese required
Strong commitment to learning and personal development
English skills for reading documentations and writing emails
Pluses:
Awareness of developing control design algorithms or embedded software
Experience with automatic code generation and validation & verification
C’est l’opportunité de collaborer avec des personnes brillantes et passionnées. C’est l’opportunité de contribuer à façonner des logiciels qui changent le monde. Enfin, c’est faire partie d'une entreprise qui s'engage résolument à être juste : vis-à-vis de ses employés, de ses clients et de sa communauté locale.
MathWorks conçoit MATLAB et Simulink, les principaux logiciels de calcul scientifique utilisés par les ingénieurs et les scientifiques. La société emploie plus de 6 500 personnes dans 16 pays avec un siège social situé à Natick, dans le Massachusetts (États-Unis). MathWorks est une société privée qui a dégagé des bénéfices chaque année depuis sa création en 1984.
Contact us if you need reasonable accommodation because of a disability in order to apply for a position.
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