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IT support specialist
Résumé du poste
- Poste: 34716-RRAV
- Lieu: IN-Hyderabad
- Service: Technologies de l’information
This position is part of the International IT support team, based in Hyderabad, supporting first and second level IT technical support for the local and other MathWorks offices worldwide. The individual will provide support via Help ticket, email, phone, intranet and deskside support depending on the issue reported.
Mission
• Prioritize, diagnose and resolve computer problems and requests from users in a timely manner
• Accurately record requests from users into the help system like ServiceNow
• Install, configure and troubleshoot hardware; including desktops, laptops, peripherals, network and server equipment
• Installation and maintenance of software packages; including operating systems, desktop software and custom applications
• Experience with Audio/Visual equipment, MTR and MS Teams
• Provide support for networking and application issues; escalate complex and unresolved problem to the appropriate groups
• Record, track and maintain regional IT asset inventory in the asset management system
• Provide training to users related to desktop products
• Liaise with external service and support technician
• Participate in local and worldwide IT projects and office expansion projects
Qualifications minimales
- A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.
Qualifications supplémentaires
• A technical college education with 8 years of work experience in the field of IT support.
• IT certifications like MCSA, A+, RHCE or ITIL will be a plus
• Excellent troubleshooting skills on Mac, Linux and Windows
• In-depth knowledge of standard desktop software including Microsoft Office & Unified Communications products
• Good understanding of Software developer environment and Development tools
• Knowledge of IT hardware components
• Knowledge of client build technologies and software distribution
• Working knowledge of Remote Working / Mobile Computing
• Working knowledge of Windows Active Directory Users and Computer
• Knowledge of Audio & Video equipment in combination with communication tools in a conference environment
- Poste: 34716-RRAV
- Lieu: IN-Hyderabad
- Service: Technologies de l’information
Contenu(s) associé(s)
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.
The pay transparency policy is available here.
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