Contact Technical Support About MATLAB Online Server Issues

This topic describes what MathWorks^® Technical Support might need to troubleshoot issues encountered when running MATLAB^® Online Server™. For similar information about MATLAB, see Contact Technical Support.

If you experience technical issues when installing, configuring, or maintaining MATLAB Online Server, email [e-mail].

In the email, provide system information, including UNIX^® system information, the present working directory (pwd), and disk usage. To obtain this information, use the mosadm gather-system-info command. This command outputs the information to the terminal and logs it to the install.log file.

./mosadm gather-system-info

In addition to system information, include in your email as much of the following information as you can:

• MATLAB Online Server license number

• MATLAB Online Server version

• Debugging logs. To configure more verbose logs, in the install.config file, set the LOG_LEVEL=debug parameter.

• MATLAB version and all supplemental toolbox names

Related Topics

• Manage Server Logs