MATLAB Online Keeps Crashing

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Shreya Kashyap
Shreya Kashyap on 23 Jan 2022
Answered: Kumar Pallav on 26 Jan 2022
Hello,
I have already run my code successfully twice, but I am trying to run it again and MATLAB Online keeps telling me some unexpected error occured and randomly crashes.

Answers (1)

Kumar Pallav
Kumar Pallav on 26 Jan 2022
Hello,
Below are a few basic troubleshooting steps for MATLAB Online:
1. You may want to confirm that you are using a supported browser. More details are in the link below:
2. Clearing the browser cache and reloading MATLAB Online might help. Following are the steps to clear cache:
  1. Google Chrome
  2. Internet Explorer
  3. Microsoft Edge
  4. Mozilla Firefox
  5. Apple Safari
​​​​​3. Verify if the issue is reproducible on a different browser than the one you are currently using.
If you have tried all the above steps and the issue persists, it is likely that your MATLAB Online session data has been corrupted. To resolve the issue, try the following steps:
  1. Log in to the following link: https://drive.matlab.com/files/ with your MathWorks Account credentials
  2. In upper right, click on your name and select “Show Hidden Files”
  3. Delete the ‘.session’ folder
  4. Go to https://matlab.mathworks.com and try re-using MATLAB Online
Hope it helps!

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