Updater Shows New Version of Matlab 2023a, However, Clicking the Updater Button Doesn't Do Anything

Matlab 2023a shows there's an update, but clicking the botton doesn't appear to do anything.

(Apr 26, 2023 06:05:43) ##################################################################

(Apr 26, 2023 06:05:43) #

(Apr 26, 2023 06:05:43) # Today's Date:

(Apr 26, 2023 06:05:43) Apr 26, 2023 06:05:43 -0700

(Apr 26, 2023 06:05:43)

(Apr 26, 2023 06:05:43) System Info

(Apr 26, 2023 06:05:43) OS: macOS Mac OS Version 13.3.1 (Build 22E261)

(Apr 26, 2023 06:05:43) Arch: amd64

(Apr 26, 2023 06:05:43) Language: en_US

(Apr 26, 2023 06:05:43) Release Description: R2023a Update 1

(Apr 26, 2023 06:05:43) Installer build number: 9.14.0.2239454

(Apr 26, 2023 06:05:54) Session key: 41e4fe86-c3bd-4287-9dca-d17c56e8f047

(Apr 26, 2023 06:05:59) Activation Service Reachable? true

(Apr 26, 2023 06:05:59) Product Files Folder: /private/var/folders/3n/56fpv14n4wj0c1l1sb106pzw0000gn/T/installer_27417/archives

(Apr 26, 2023 06:09:32) Login Successful

(Apr 26, 2023 06:09:36) License Agreement validation is successful.

(Apr 26, 2023 06:09:36) Calling web service to retrieve entitlements

(Apr 26, 2023 06:09:37) Successfully retrieved entitlements

(Apr 26, 2023 06:09:43) FIK validation is successful.

(Apr 26, 2023 06:09:51) Update levels of the installer and existing installation are different

(Apr 26, 2023 06:09:52) Starting download of product meta data

(Apr 26, 2023 06:09:53) Finished downloading product meta data

(Apr 26, 2023 06:09:58) Folder validation is successful.

(Apr 26, 2023 06:10:10) All selected products are already installed.<br><br>To reinstall products, see this <a HREF="https://www.mathworks.com/pi_reinst_mpi_R2023a_maci64">MATLAB Answer</a>.

(Apr 26, 2023 06:10:40) All selected products are already installed.<br><br>To reinstall products, see this <a HREF="https://www.mathworks.com/pi_reinst_mpi_R2023a_maci64">MATLAB Answer</a>.

(Apr 26, 2023 06:14:26) Exiting with status -1

(Apr 26, 2023 06:14:26) End - Unsuccessful

[Peter Michael]

Same problem with my version on MacOs 13.3.1

Clicking the "Install Update" does not work.

Reboot and various combinations of troubleshooting still lead to failure.

[Zuber]

Hi,

I understand that you are trying to upgrade the MATLAB Version but clicking on update button is not helping.

I would recommend exploring the resources available on the following link that will help in installation process:

https://www.mathworks.com/help/install/

Specifically, to upgrade to a new release, please check out the following website:

https://www.mathworks.com/help/install/ug/get-new-matlab-release.html

In case nothing works out, I request you to reach out to Technical Support team to resolve your issue:

https://www.mathworks.com/support/contact_us.html

I hope it helps.

[David Hutches]

Same issue. Clicking on "Check for Updates..." produces the following dialog box, but clicking on "Install Update" doesn't work:

Application and OS details:

About MATLAB:

• R2023a (9.14.2206163)
• 64-bit (maci64)
• February 22, 2023

About macOS:

• macos 13.4 (22F66)

I dug around a bit and found a promising Help Center page about doing an offline update of MATLAB: https://www.mathworks.com/help/install/ug/update-mathworks-software-on-offline-machine.html.

Step 3 in the instructions has "Under Get Updates for MATLAB and Simulink Products, click Get Update Package for Offline Installation.", but there doesn't actually appear to be anything to click on, much less text matching "Get Update Package for Offline Installation":

It's possible that this doesn't work because of this caveat in the instructions for offline updates: "This process can be followed by license administrators only."

In the absence of any ability to update 2023a (and I don't want to do a complete uninstall/reinstall), I guess the alternative is to wait until 2023b eventually rolls out and hope that none of the bugs fixed in Update 1 or Update 2 to 2023a have a material impact on my work in the meantime. <shrug>

[Michael Bender]

So, no comments from Mathworks? I have this problem also. Can you guys get on it, or at least comment, please?

Apologies if I overlooked MW comments. I think I didn't.

[Austin]

Same problem here.

[Yonghui LING]

Same problem. Clicking on "Install Update" doesn't work.

My MATLAB version:

MATLAB Version: 23.2.0.2380103 (R2023b) Update 1

Operating System: macOS Version: 12.7 Build: 21G816

Java Version: Java 1.8.0_382-b05 with Amazon.com Inc. OpenJDK 64-Bit Server VM mixed mode

Answer 1

[Nick]

I found that the same issue appears yet in 2024 (trying to update 23b U4 to U6), but looking on the Downloads area of the MathWorks, I found, that I should follow different procedure, which actually worked for me:

• instead of using "Help/Check for Updates..." in the main menu of MATLAB in the MacOS menu line (which brings the dialog as in the question above)
• I have to use the notification bell icon next to my name in the top line of MATLAB window.

Here is a screenshot from the instructions on the Downloads page:

[Paul Richardson]

I was having the same issue with 2023b on my Apple Silicon mac and using the notification bell icon also resolved my issue with getting the update. Thanks!!!

Answer 2

[Walter Roberson]

The most common cause of this problem is the case where Mathworks releases an update, but then withdraws the update due to technical problems.

[Peter Haaland]

I had the same issue with 2024a->b. Suggest you fix the 'search for updates' link in the Help tab. Pete