License update, but update not required?

Hello,

I am getting the message

        Your MATLAB license will expire in 57 days.
    Please contact your system administrator or
    MathWorks to renew this license.

However well I go to help>licensing>update current licenses, it is stated that my license does not require an update.

License XXXXXXXX
License Label Campus
Option Total Headcount
Use  Academic

Any idea? I have both Matlab 2014 and Matlab 2017 installed. This appears in the 2017 version (the one I am currently using), which was downloaded less than 2 months ago.

[Adam]

"Please contact your system administrator or MathWorks"

seems like the best advice.

[Ioannis Nemparis]

I was expecting that this is something common, that would immediately ring a bell to someone. I have to ask the system administrator I suppose.

Answer 1

[Walter Roberson]

The most common cause of receiving that message is that a license has been purchased for a trial version before the trial version expired. The trial license will continue to be used until it expires, at which point MATLAB would switch over to the regular license.

If your systems administrator recently renewed a license, they might have done that by adding the new license codes to the license file instead of deleting the old ones (certainly that is what I used to do.) I figure that might possibly trigger the same kind of behaviour as is designed in for the trial licenses.