license error -5,357

I am trying to add a child license to an individual license. This was converted from a concurrent license. I uninstalled MATLAB and then reinstalled it. I'm still getting the same error.

>> license checkout Simulink_Coder
License checkout failed.
License Manager Error -5
Cannot find a license for Simulink_Coder.

Troubleshoot this issue by visiting: 
http://www.mathworks.com/support/lme/R2014b/5

Diagnostic Information:
Feature: Simulink_Coder 
License path: C:\Users\iob391\AppData\Roaming\MathWorks\MATLAB\R2014b_licenses\license_RR166696IP01_40537855_R2014b.lic;C:\Program Files (x86)\MATLAB\R2014b\licenses\license.dat;C:\Program Files (x86)\MATLAB\R2014b\licenses\trial_4347790_R2014b.lic 
Licensing error: -5,357.

ans =

       0

There are licenses in each of the paths except one -- C:\program files (x86)\MATLAB\R2014b\licenses\license.dat

I have attached both license files.

Could you please help in getting these licenses to read properly?

Thank you.

[Walter Roberson]

I removed the license files -- license files should not be posted.

[Walter Roberson]

Please contact Mathworks for free license assistance.

Answer 1

[Angela Dixon]

Licensing error: -5,357 We are a BEST robotics team. We are getting the above licensing error. We do not know why we get this error. Also, license error -5. Our software has been properly activated. We have uninstalled and reinstalled the software but still get this code when we deploy the code to our vex cortex. Please help us understand how to fix this error. We did download the FMU tool box coactivator but that did not change the error code.

Answer 2

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/404028-license-error-cheat-sheet

error -5: product you are not licensed for https://www.mathworks.com/matlabcentral/answers/98719-why-do-i-receive-license-manager-error-5; or misconfigured for redundant servers https://www.mathworks.com/matlabcentral/answers/293231-why-do-i-receive-license-manager-error-5-when-using-redundant-servers; or you asked for license diagnostics https://www.mathworks.com/matlabcentral/answers/163423-why-do-i-receive-multiple-license-manager-error-5-s-for-products-not-on-my-licenses-when-starting-m

Answer 3

[Angela Dixon]

We do have a license. It was verified when the program was activated. After reading these codes, I still do not understand what to do.

[Walter Roberson]

Activation creates and installs a license file for the products that are covered by your license.

Error -5 is something you get when you have a product installed but it is not covered by your license (or in some cases due to misconfigured license server.)

You mention that you get the error when you attempt to deploy to your vex cortex. That suggests that you do not have a license for one of the following:

    MATLAB
    Simulink
    MATLAB Coder
    Simulink 3D Animation
    Simulink Coder
    Stateflow

Depending on exactly what you ask to do, you could also be missing a license for one of

    Simscape
    Simscape Multibody

Answer 4

[Angela Dixon]

We downloaded the program per the instructions from MATLAB through BEST Robotics - how can I find out what I do and do not have a license for? I am just a high school teacher (biology), not an IT manager. I am feeling rather clueless here.

[Walter Roberson]

Please do not create a new Answer for each response: please click on "Comment on this Answer" to enter a response.

[Walter Roberson]

Please show the output of the following:

license('test','MATLAB')
license('test','SIMULINK')
license('test','MATLAB_Coder')
license('test','Virtual_Reality_Toolbox')  %Simulink 3D animation
license('test','Real-Time_Workshop')       %Simulink coder
license('test','Stateflow')

You need all of the above for deploying with Vex Cortex. (Though I have trouble imagining why they would make the 3D animation mandatory for that purpose.)

Please also show

license('test','Simscape')  
license('test','SimMechanics')             %Simscape Multibody

Those two are not always required for Vex Cortex

[Angela Dixon]

We solved the issue. We were outputing a data type was a fixed_point_type. This is apparently a data type that we do not have licensing for. We made the following changes with the help of IT and someone that knew about licensing for our student competition: The issue with the model is that you are trying to multiply a signal of Boolean (Logical) type with a non-integer number. Because of this, Simulink is creating some fixed-point data types and giving you that error since we don’t provide the toolbox to BEST teams. The fix is really simple, all I had to do was add another conversion block back to double before multiplying. See the attached model.

 Thank you for your time.

[Walter Roberson]

Ah, thanks for the explanation!