Fatal Alert : Protocol_version ?!

i was installing the hardware package ( using the internet ) but my internet went off in the middle of it since then i can't install it ... i keep getting this message (Fatal Alert : Protocol_version) and then it says that matlab is in the middle of a downloading operation ... Thanks for your help

[David]

I'm having the same issue, although my internet was connected the entire time. I've tried on three computers: two on a company network that requires proxy and one on my home network/no proxy in case that has something to do with it. I've tried rebooting / running matlab as administrator / downloading the package installer separately. Nothing has worked. Two of the computers are Win10 and one is Win 7. Matlab version is R2015b and the add-on I'm trying is MinGW 4.9.2. I installed this exact combination (R2015b / MinGW) on a different Win10 computer ~ 1 month ago without issue. Help! Thanks!

[Akshay Kumar]

i have the same problem please help me, what should i do

[Bartholomew Briggs]

Java.opts solution did not work for me, but this did:

"""

1) https://freefr.dl.sourceforge.net/project/tdm-gcc/TDM-GCC%2520Installer/Previous/1.1309.0/tdm64-gcc-4.9.2.exe

Just download and install to the "C:\TDM-GCC-64" folder

2) https://www.mathworks.com/help/matlab/matlab_external/compiling-c-mex-files-with-mingw.html

3) In matlab call the

setenv('MW_MINGW64_LOC','C:\TDM-GCC-64')

4) In matlab call the

mex -setup

"""

Working solution was provided by Hasan Sari in the comments section of the MATLAB Add-on page for the MinGW-w64 C/C++ Compiler (Home-->Add-Ons-->Search"mingw"-->Select"MATLAB Support for MinGW-w64 C/C++ Compiler ")

[md wasim]

I'm having the same issue during arduino package installation, although my internet was connected the entire time. I've tried many times. I've tried rebooting / running matlab as administrator / downloading the package installer separately. Nothing has worked. My computers is Win 7. Matlab version is R2015a. Please help me. Thanks!

[Sanjeev B]

hi all,

even am facing the same problem while installing arduino package. kindly help me

thanking you all in advance

[febin m]

i have same problem, can you help me ?, i use this tutorial still not work. I use malab r2015a

[Temitope Isaiah]

how do i 'MW_MINGW64_LOC','C:\TDM-GCC-64'

[Walter Roberson]

That is a setenv() call that is shown. Copy the whole setenv call and paste it at the command line.

Answer 1

[Bui Tuan]

Hello everyone.This is Mathworks's solution for this issue. I have successfully installed the support package. https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma

[Andris Kuciks]

Worked for me as well! Thank you!

[Phuong Nguyen]

How i can fix this erro ????

help me plz

[Phuong Nguyen]

i'm using matlab 2016a with window 10

[Crystal Li]

Have you fix it? I'm facing the same error.

Answer 2

[David]

Putting this in as an answer instead of just a comment. Sorry for the duplication.

I've received two separate responses from Mathworks:

1 - There is an outage for a number of support packages and they're working on a resolution

2- for MinGW Ad-On for 4.9.2 specifically:

We have been running into issues with the MinGW Add-On for 4.9.2 that our developers are currently investigating.

One possible workaround to the MinGW installation issue is to manually download MinGW, and link MATLAB to the installation with an environment variable. To do so, download and install MinGW from the following location: https://sourceforge.net/projects/tdm-gcc/files/TDM-GCC%20Installer/Previous/1.1309.0/tdm64-gcc-4.9.2.exe/download

Be sure to uncheck "Check for updated files on the TDM-GCC server" when running the installer to insure version 4.9.2 is installed.

Once the installation has finished, create an environment variable named MW_MINGW64_LOC, and set the location to the folder where MinGW was installed. For example, if you chose to install at the default C:\TDM-GCC-64 location, you will set the variable to "C:\TDM-GCC-64".

To set the environment variable, open the Control Panel, and go through the options System > Advanced System Settings > Advanced tab > Environment Variables. Be sure to declare the MW_MINGW64_LOC variable in the System Variables section rather than the User Variables section. After setting the variable, hit OK and Apply on all menus to have the variable assigned.

When complete, you should be able to start MATLAB and run "mex -setup" and have the MinGW compiler recognized

These instructions worked for me.

[David]

FYI - don't include the quotes in "C:\TDM-GCC-64" when putting it into the environment variable.

Answer 3

[Andrés BELISARIO]

%% -- T H E S O L U T I O N O F Y O U R P R O B L E M I S H E R E -----

https://fr.mathworks.com/support/bugreports/1741173

Thank you Mathworks..!!

[prasanna samarakoon]

it's working thank you!

[Gareth Bale]

Prasanna, What is your matlab version?

[Diego Majluff]

Thank you. Now working.

[Angel Rodríguez]

So much thanks, it worked perfectly!

Answer 4

[Tarun Cousik]

Ebram & David,

I'm facing the same issue. Windows 10, R2016a. Did you find a solution?

[David]

I haven't found a fix yet. I just issues a MathWorks support case: 02974148

[POOJA Verma]

any solution for the same issue in R2016a??

Answer 5

[Talbi anis]

hi guys,

you can find the solution of the problem here :

https://www.youtube.com/watch?v=uEjDhID3H4c

[prap pha]

works for me!!

[Mehdi Mch]

Thank you so much, it works for me

[Isidoros Tsaousis]

Worked for me too

Answer 6

[Andris Kuciks]

Same problem when trying to download support package for Raspberry PI on R2017a

[Andris Kuciks]

About my problem, I sent a service request and the only thing that MathWorks could suggest me was that I should install R2017b. The full MathWors answer:

Thank you for contacting MathWorks Support. This error is currently being investigated by MathWorks. As this only affects MATLAB releases at or before R2017a, the only current workaround is to install MATLAB R2017b.

There is currently no ETA for when this will be resolved, but I will keep you informed as we receive updates.

[barnou majid]

do this you will solve the probleme https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma

Answer 7

[Junel Fronda]

Same here.

Installing Arduino Support Package for MATLAB R2014b

Download Failed: Received fatal alert: protocol_version

[Hamza Bilal]

have you found any solution? if any please tell me...

[Mohammed El-Sharkawy]

not yet !

[Kirollos Safwat]

I'm having exactly the same problem as yours would you kindly please inform me with any possible solution for this error . E-mail : [e-mail] Thanks in advance

[Junel Fronda]

https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma

Worked for me. Thanks.

Answer 8

[Hasan]

Hello there. Finally, I have found a simple solution to this issue. Just you need to download the attached file, and then you must unzip the file. After that, you will find two folders; which are: bin and bugreport.

First step: open the bin folder, and copy the file that appears in it then paste it in your MATLAB folder in your C drive inside the bin folder.

The second step is that copy bugreport folder as is and paste it inside matlab folder.

Regards Hasan

[Walter Roberson]

The attached appears to be have been a copy of the .zip associated with https://www.mathworks.com/support/bugreports/1741173, the active part of which is a replacement java.opts . This is the same thing that the accepted answer by Bui Tuan leads to.

As Mathworks requires people to log in and go through a click-wrap agreement before using the attachment, I think it would not be acceptable to post the attachment without that layer of authorization, so I have deleted the attachment here.

[Leonard Mabele]

This worked for me Hasan. Thanks a lot!

[Hamlet López]

Worked for me as well! Thank you Hasan.

[Vincent Beemer]

Thank you so much?

Problem solved ???

[Surabhi]

Worked for me also. Thanks

[mohamed abdelsamad]

i have this new problem did any one have a solution

[Vishal Suman]

Protocol_version error that occurs in MatlabR2016a for Instaling a matlab support package for Arduino hardware how to solve it https://www.mathworks.com/support/bugreports/1741173 this is doesn't work in matlab R2016a so give fix Answer to solve this kind of problem. Thank you Sir

[Walter Roberson]

Did you try creating a java opts file as I described at https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-m#comment_573535