Frequently Asked Questions

• General Information
• Return Policy
• MATLAB Student and MATLAB and Simulink Student Suite
• MATLAB Home

General Information

Do I have to create an account to place an online order?

Yes. To place an online order you must create a MathWorks Account.

If you don’t have a MathWorks Account, you can create one now.

Do I have to pay sales tax on my order?

The laws differ from country to country and state to state. In most parts of the world, MathWorks is legally required to charge you a transaction tax—such as sales tax, VAT, or GST—and makes every attempt to assess all applicable taxes during the purchasing process. If we do not charge a transaction tax, you may still be liable to pay the tax yourself. Individuals are not tax-exempt and therefore will be charged tax.

What is the total cost of my order?

If an item is subject to sales tax in the country or state to which the order is shipped, your total cost will reflect the price of your ordered items, the shipping and handling charge, and the combined state and local taxes.

What is the MathWorks privacy policy?

In summary, we will not sell or rent your personal contact information, and we believe it is your right to know what information we collect, how we use it, and what your options are for its use. See the Privacy Policy for more details.

How does MathWorks ensure that my credit card transactions are secure?

The MathWorks online store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. If you would prefer to give your information by phone, you may call 508-647-7000. MathWorks uses a PCI-compliant third-party vendor to securely process your order.

How do I download software from mathworks.com?

When you purchase the software online through the MathWorks Store, you receive a confirmation email that contains the download link. You can also find the link in your MathWorks Account. If you have any issues with the download process, contact Customer Service.

I am having trouble downloading software. Can I request an alternative delivery method?

Contact Customer Service for more information.

How can I contact Customer Service?

Use the Create Service Request form and a customer service representative will contact you.

Why should I renew my subscription to MathWorks Software Maintenance Service?

A one-year subscription is included with new product licenses. You can continue uninterrupted service in subsequent years by renewing your subscription annually.

When you renew, you’ll get another year of access to:

• The latest upgrades to your MATLAB and Simulink products – with releases twice a year
• Technical support available in 10 languages via telephone, email, and the web
• Online offerings such as MATLAB Online, MATLAB Drive, and MATLAB Mobile
• Comprehensive license management and the ability to purchase add-on products

How can I renew my subscription to MathWorks Software Maintenance Service?

When your MATLAB license nears the end of its service period, you will receive a notification email with a link to an active renewal quote. Click the link to renew online. You can also renew your subscription anytime by logging into your MathWorks Account and selecting the license you want to renew.

Where does the MathWorks have offices?

Return Policy

What is the MathWorks return policy?

It is possible to return MathWorks products by following the terms below.

Terms for Returns

Requests for returns must be made within 30 days of purchase from The MathWorks. Products purchased from sources other than The MathWorks, such as a local reseller, distributor, university, or bookstore, must be returned to the source from which they were purchased and are subject to that source’s return policies. To receive proper credit, contact the Customer Service Team. Bookstore returns must be accompanied by a Return Material Authorization (RMA) number.

MATLAB Student and MATLAB and Simulink Student Suite

Who can use student software?

Student software is for use by students on student-owned hardware to meet course requirements and perform academic research at degree-granting institutions only. It is not available for government, commercial, or other organizational use. You may not use the software for profit or revenue generating activities.

Where can I use student software?

Student software can only be used on a student’s own computer. Network installation is prohibited.

For how long can I use student software?

You can use student software indefinitely. After you graduate you may need to purchase a professional license.

Can I upgrade my student software?

Yes, you can upgrade student software by subscribing to MathWorks Software Maintenance Service. Your purchase of a student software license includes a one year subscription of MathWorks Software Maintenance Service.

How do I renew MathWorks Software Maintenance Service for my student software?

Please log in to your MathWorks Account and select your license to renew the MathWorks Software Maintenance Service.

How do I transfer my student license to a new computer?

Please refer to these instructions to transfer your student license to a new computer.

Is technical support available for student software license?

No. Please refer to MATLAB Answers for your technical questions.

Can I buy add-on products for a previous release of student software?

Yes.

What is the difference between student software and the professional version of MATLAB?

Student software provides you with the same power and functionality as the professional version of MATLAB. There are a few small differences between the student software interface and the professional version of MATLAB:

• Command Window banner and title bar include a note regarding student use.

Simulink in student software provides the full functionality of the professional version of Simulink, with the following differences:

• Models (including the blocks in referenced models) are limited to 1000 nonvirtual blocks.
• Accelerator and Rapid Accelerator simulation modes are not available in student software.
• Model blocks can be simulated in Normal mode only.

MATLAB Home

Who can use MATLAB Home?

MATLAB Home is for your personal use only. It is not available for government, academic, research, commercial, or other organizational use.

What is the difference between home software and the professional version of MATLAB?

MATLAB Home offers you the full capabilities of MATLAB. However, certain add-on products are not available for purchase with MATLAB Home. The following items include several other minor differences.

With the MATLAB home use license, the Command Window banner and title bar indicate home use.

With the Simulink home use license:

• Models (including the blocks in referenced models) are limited to 1000 nonvirtual blocks.
• Accelerator and Rapid Accelerator simulation modes are not available.
• Model blocks can be simulated in Normal mode only.

Can I upgrade my home software?

Yes, you can upgrade your home software by subscribing to MathWorks Software Maintenance Service. Your purchase of a home software license includes a one year subscription of MathWorks Software Maintenance Service.

How do I renew my MathWorks Software Maintenance Service subscription?

Please log in to your MathWorks Account and select the license you would like to renew.

Is technical support available for MATLAB Home?

Technical support from MathWorks is only available for activation, installation, and bug-related issues. For additional help, please visit MATLAB Answers.

For how long can I use my MATLAB Home license?

You can use your MATLAB Home license indefinitely.

Where can I buy MATLAB Home?

MATLAB Home is available for purchase only on our web store via credit card.

Can I purchase add-on products for MATLAB Home?

Yes, you can purchase add-on products for MATLAB Home using the MathWorks web site.

Where can I get help choosing the correct MATLAB Home products for me?

You can explore what others have done with MATLAB Home or customize MATLAB and add-on products for your area of interest.