Unable to load product files. Product files must be in the same folder as the input file.

Note: I am trying to install Matlab on the Ubuntu server which doesn't have desktop.

I can only use Ubuntu terminal.

I downloaded R2022a installer for Linux and unzipped it.

The path of directory was

/home/matlab_R2022a_glnxa64

I modified /home/matlab_R2022a_glnxa64/installer_input.txt

fileInstallationKey=xxxxx-xxxxx-xxxxx-xxxxx
licensePath=license.lic  # I downloaded license file after activating the hostID
agreeToLicense=yes

I typed installation script in the directory: /home/matlab_R2022a_glnxa64

My installation script was

bash install -inputFile installer_input.txt

The log was

(Aug 09, 2022 15:54:07) Session key: xxx-xxx-xxx-...
(Aug 09, 2022 15:54:07) Product Files Folder: /home/matlab_R2022a_glnxa64/archives
(Aug 09, 2022 15:54:07) License Agreement validation is successful.
(Aug 09, 2022 15:54:07) Unable to load product files. Product files must be in the same folder as the input file.
                        For help getting the product files, see the installation documentation on
                        <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2022a_glnxa64">MATLAB Answer</a>.
(Aug 09, 2022 15:54:07) Exiting with status -2
(Aug 09, 2022 15:54:07) End - Unsuccessful

In the /home/matlab_R2022a_glnxa64/archives, there are 2 folders

- /home/matlab_R2022a_glnxa64/archives
     - common
         - Network_License_Manager111621_common.zip
     - glnxa64
         - Network_License_Manager111621_glnxa64.zip

I couldn't find any useful solution yet from "MathWorks Support Team".

What is the "product files" in the log and where can I find it?

P.S.

I tried to install with ISO file.

But since the mounted directory of the ISO file was read-only, I could not modify installer_input.txt.

So, I failed with it as well.

[Walter Roberson]

Try putting the install file into /home/matlab_R2022a_glnxa64/archives

Note: the license manager is the only thing in your install folder.

But since the mounted directory of the ISO file was read-only

Copy it to your hard drive, modify it there.

[동춘]

Thank you @Walter Roberson

Putting installer into archives was failed.

But I succeeded by copying the mounted directory to other directory.

[Ahmad]

Hello, what's exactly meant by "the mounted" directory?

I am running this from inside a docker container and getting exactly the same error.

Executing:

./install -inputFile installer_input.txt

Getting these errors in log:

(Sep 25, 2022 18:35:34) Product Files Folder: /opt/matlab/archives
(Sep 25, 2022 18:35:34) License Agreement validation is successful.
(Sep 25, 2022 18:35:34) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2022b_glnxa64">MATLAB Answer</a>.

[Walter Roberson]

@Ahmad

ISO files need to be "mounted" as a file system in order for their contents to be used. However, the mounted filesystem is likely to be marked as read-only . For reasons I am not clear on, the input file needs to be in the same directory as the archives. Unless you can modify the ISO file to contain the correct input file contents, you tend to run into a conflict about the read-only status of the mounted ISO file. Because of that, it is common to end up having to copy the ISO file contents into a directory so that you can put the correct input control file into it for installation purposes.

[Jingyu]

@Walter Roberson What are the install files I need to move? I met the same error when using zip to install MATLAB on the server.

(Dec 03, 2022 21:17:35) Product Files Folder: /opt/MATLAB/matlab/archives
(Dec 03, 2022 21:17:35) License Agreement validation is successful.
(Dec 03, 2022 21:17:35) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2022b_glnxa64">MATLAB Answer</a>.
(Dec 03, 2022 21:17:35) Exiting with status -2

[Daniil]

For those who still stuck here.

Go to ./archives and unzip everything in subfolders.

P.S. I don't know who wrote that log, but it ubolutely misleading...

[Nurbek]

Thanks for answer,now I am getting Segmentation fault error in console. Log is has 0 errors . Do you have any hints?

[Walter Roberson]

Zhaoming YUAN comments to @Nurbek:

Same. "same folder" error is gone, and now Seg fault...

Answer 1

[동춘]

I solved the problem thanks to @Walter Roberson.

1. Download ISO file
2. Mount the ISO file
3. Copy the moundted directory to any other location
4. Modify installer_input.txt in the copied directory
5. Type "bash install -inputFile installer_input.txt"
6. Done

Answer 2

[Sadeep]

For those who do not have an ISO file, I was trying to install R2023a on a Linux server and ran into the same issue. I'm using a trial licence. I first downloaded the default installer to a Linux machine and started the installer with the GUI (unzip the archive and run `./install`), then as I proceeded through the installation, at one of the steps, I chose to download files without installing it on my machine. There you get to pick your products and download those "product files" default installer complains about.

These files that you download comes with "archives", install script and input files, etc. I copied the whole directory that I downloaded to to the server where I want to install MATLAB and followed through the non-interactive installation process:

• Create your input file in the "archives" directory you just copied;
• Run `./install -inputFile archives/installer_input.txt` from the directory where the install script is (which is one level above "archives").

[Sarthak]

I don't see any option to just download the files, and where did you find the installed files ?

[Aiden]

Just a comment on this. After downloading the files I had two versions of the archives folder. One in the same directory as the install file and one in the dir above that.

I swapped the two archive files, as the initial one seems to be default and it worked.

Also for anyone in future with the same question as @Sarthak you can find these instructions in the pdf ( mathworks_installation_help.pdf) under the subheading "Download Installer and Product Files"

[Denis]

I can confirm that to have it working for me I also had to merge both "archives" directories : the one included in the zip file and the one that is also downloaded by the installer