Why does the license center say I don't have a linked license, but I really do.

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The license center says I don't have a linked license:
"Your MathWorks Account is not currently linked to any licenses. To proceed, Link a license.".
In my MathWorks account page, under My Software, I have an active license listed. When I copy the license number from my MathWorks account page and type it into the license center input page "Link a License to my MathWorks Account" it comes back with a message saying the license is already linked to my account:
"Success; This license is already linked to your MathWorks Account."
But he license center still says:
"Your MathWorks Account is not currently linked to any licenses. To proceed, Link a license."
How do I get out of this endless loop? I need to download my license key for an offline install of MATLAB. The only way I know to get the license key is through the license center, but it doesn't seem to be working properly.

Answers (1)

Cris LaPierre
Cris LaPierre on 9 Sep 2022

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