Why do I get "Unable to process your request" when creating a MathWorks Account or resetting my password?

Why do I get "Unable to process your request" when creating a MathWorks Account or resetting my password?

Answer 1

[MathWorks Support Team]

If you are receiving the message "Unable to process your request" when creating a MathWorks Account or resetting your password, please try the troubleshooting steps below:

• Try using another web browser
• Try launching in Incognito Mode
• Try clearing your web browsers cache and cookies
• If you are still unsuccessful, try creating a MathWorks Account or resetting your password by Phone/Tablet or another machine.

If the problem persists, please contact Customer Support for assistance.