Concurrent Session: You have been logged out because you logged into Matlab Online in another session

While running a code I get following pop-up notification: Concurrent Session: You have been logged out because you logged into Matlab Online in another session.

I have already tried the solution but it did not work for me: https://in.mathworks.com/matlabcentral/answers/361791-matlab-online-is-not-working-for-me-it-is-showing-you-already-have-an-active-matlab-session-do-yo?s_tid=srchtitle_log%20out%20session_1

Kindly help me.

Regards

Answer 1

[Srija Kethiri]

Hi Narendra,

Try the following steps one after another and after each steps see whether the issue is resolved:

1. Clear browser cache.
2. Try opening in another browser or incognito mode.
3. Try to do hard refresh (Ctrl + Shift + R on Chrome).
4. Try resetting MATLAB Online preferences.

To reset the MATLAB Online Preference:

1. Rename the "default" folder within the following location: https://drive.matlab.com/files/.session
2. Open MATLAB Online again to see if it works.

Hope this helps!