Why is the MathWorks website unresponsive?

Why is the MathWorks website unresponsive and/or frozen? 

Why can I not click on the download link?

Why can I not see the download link?

Why does nothing happen when I click on anything on the MathWorks website?

Is the MathWorks website working?

Answer 1

[MathWorks Support Team]

For issue with using the MathWorks website try the following to resolve the issue:

1. Try with a different browser
2. Clear cookies and try to reproduce the issue
3. Use the private browsing mode for your browser.
   • Google Chrome - “Incognito Mode”
   • Firefox - “Private Browsing”
   • Internet Explorer - "InPrivate Browsing"
   • Microsoft Edge - "InPrivate window"
   • Safari - "Private Window"
4. Make sure your browser is up to date
5. If another machine is available see if you can replicate the issue 
6. Check that cookies and Javascript are enabled in your browser.
7. Remove new addon and extension to your browser
8. Run a malware scan on your machine (malware can typically cause browser issues) 

If you are still unable to resolve the issue by the steps above, contact the Installation and Licensing Team by creating a Service Request here:

https://www.mathworks.com/support/contact_us.html

[Steven Lord]

You can also check the MathWorks application status page at https://status.mathworks.com to see if the outage is related to a known issue under investigation or is the result of planned maintenance activity.

[Rik]

A status page is good idea, unless the site is down.

"It can take a site a while to figure out that there's a problem with their 'report a bug' form."

[Steven Lord]

It could still be useful if only part of the MathWorks website (like the Downloads section, specifically mentioned in the question) were down.

And now that I think of it, if all of mathworks.com is down MATLAB Answers is likely to be inaccessible as well. Though I suppose you could get to a cached version of this page via Google or maybe the Internet Archive ...