Deactivate product from old devices
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Reniel
le 15 Juin 2023
Réponse apportée : Image Analyst
le 16 Juin 2023
Hello, I have a student license in MATLAB and it is currently activated in 3 computers, 2 of them i no longer have access to. I want to deactivate these devices so I can activate it once again on another device. I tried to deactivate matlab in the current device i have access to and seem to be successful. However, when I try to activate on my new device, a window stating "No machine transfers available" will pop out.
My first thought was I did not deactivate it properly on the other device. So I thought of deactivating online using the instructions from mathworks.
![](https://www.mathworks.com/matlabcentral/answers/uploaded_files/1412069/image.png)
Here's where the other problem lies. The Install and Activate tab case does not have a link to deactivate a computer, or at least i do not see one. I would want to do the deactivation through this since I can deactivate the 2 other device I no longer have access to.
![](https://www.mathworks.com/matlabcentral/answers/uploaded_files/1412074/image.png)
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Image Analyst
le 16 Juin 2023
Then just simply call tech support on the phone. Ask for Tech Support->Installation
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