Why Matlab is freezing when launching the on-line Matlab fundamental course on the Safari browser ? (MacOS Monterey)

I'm having some problem to run the math fundamental course.

Since a few days, when I launch the course from matlab (menu item 'learn matlab') the browser opens and freezes, displaying the icon 'launching the course'.

Here the configuration I currently use :

- matlab R2022b,

- MacOS Monterey (12.6.3),

- location: FRANCE,

- connection attempt between 10:00 AM and 22:00 PM local time.

I also got the message the 'version of your course is obsolete'.

Does-it got something to do with the problem ? I dont think so but I mention it in case.

My progression in this long course (16.5 hours) is fairly advanced : 68%, current module : 'common data analysis techniques' and I would prefer not to migrate because I understand that I would loose everything in that case.

[Dyuman Joshi]

Try logging in to https://in.mathworks.com/academia.html and go to https://matlabacademy.mathworks.com/details/matlab-onramp/gettingstarted

Does the course load here?

If the course loads, change to the version of MATLAB to the one you are working with (R2022b) via settings tab and check/verify if your progress is there or not.

[Alain]

I logged (14H30 local time) at https://in.mathworks.com/academia.html and went to https://matlabacademy.mathworks.com/details/matlab-onramp/gettingstarted.

I got the Matlab onramp start page (which I already completed) but I was unable to reload the first module. Then I went to 'my formations' and tried to reload the Matlab fundamental course but it didn't load either.

[Dyuman Joshi]

@Alain, it would be best to contact the official TMW support for this and report the issue - Contact Support.

[Dyuman Joshi]

@Renee Coetsee Could you please look into this?

[Renee Coetsee]

Hi Alain, please contact MathWorks support for this issue.

[Alain]

Hi Renee, I have just submitted a request. Regards.