impossible to launch matlab 2025b

I have installed the R2025b release but when I launch the programm it doesn't strat.

I have only a white screen with matlab logo but nothing more.

I've tried to reinstall the program but nothing happen.

I have the R2023B version and it works very well

Thanks

Sergio

[Firman Sasongko]

same problem here

br

Firman

[Sergio]

OS Windows server 2019

12 GB RAM

Answer 1

[dpb]

Contact Mathworks at <Product Support Page>. They support install/startup issues.

Answer 2

[Andreas Goser]

Independe on whether you plan on contacting MathWorks Support or get help here, a bit structure is always helpful. Release information is included here, but what about the operating system?

Can you have a look whether this article helps?

[Walter Roberson]

I do not understand what bit structures have to do with the question ???

[Andreas Goser]

I agree my wording was confusing. What I meant to say is "providing structured information is important for asking good questions". And in this case the OS information is missing.

Answer 3

[Image Analyst]

Try doing what it says in the FAQ: https://matlab.fandom.com/wiki/FAQ#After_installation,_MATLAB_crashes_or_gives_an_error_message_when_I_try_to_run_MATLAB.

[Sergio]

Hello

if you can give me the FAQ number could be easier to find the "solution"

[Image Analyst]

It's FAQ question number 16.3. The link sends you right there, at least it should.

This is what it says:

"The causes for crashes are many and complex, and complicated to figure out, especially if you don't have access to the source code. This is why it's best for The Mathworks to work on your crash issue. Asking other users in the Answers forum may provide an answer but the chances are slim. Your best bet is to call The Mathworks at [phone] and explain to them the circumstances for your crash. The Mathworks gives free support for all installation problems, even by telephone and even for Student, Home, or Trial versions. Note, this is just if MATLAB itself crashes, not if it's your m-file throwing an error (red text in the command window) or a DLL or mex file causing the crash. "

If you can't call the main US number, go to the contact us page and call the distributor in your local region. See the bottom of this page: https://www.mathworks.com/support/contact_us.html?s_tid=hp_ff_s_support

and enter your country.