MATLAB Installer Crashes R2014b and R2015a on Mac Pro (late 2013)

I am trying to install matlab R2015a on a Mac Pro (late 2013). When I start the installer Java throws this error message below. I have successfully installed matlab R2015a on a macbook pro from the same file. Is there support for the Mac pro or a solution to the problem? I have culled the error report below if the entire report is needed then I will post it. (this is my first post of Matlab answers)

Process:               java [2129]
Path:                  /tmp/*/java
Identifier:            net.java.openjdk.cmd
Version:               1.0 (1.0)
Code Type:             X86-64 (Native)
Parent Process:        sh [2063]
Responsible:           sh [2036]
User ID:               501

Date/Time:             2015-08-05 10:15:22.851 +1000
OS Version:            Mac OS X 10.10.4 (14E46)
Report Version:        11
Anonymous UUID:        D7F1E432-D480-91D5-6F7E-8D84E55F0966

Time Awake Since Boot: 9300 seconds

Crashed Thread:        3

Exception Type:        EXC_BAD_INSTRUCTION (SIGABRT)
Exception Codes:       0x0000000000000001, 0x0000000000000000

Application Specific Information:
abort() called

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib          0x00007fff9027f4de mach_msg_trap + 10
1   libsystem_kernel.dylib          0x00007fff9027e64f mach_msg + 55
2   com.apple.CoreFoundation        0x00007fff90d65eb4 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation        0x00007fff90d6537b __CFRunLoopRun + 1371
4   com.apple.CoreFoundation        0x00007fff90d64bd8 CFRunLoopRunSpecific + 296
5   com.apple.HIToolbox             0x00007fff8944756f RunCurrentEventLoopInMode + 235
6   com.apple.HIToolbox             0x00007fff894472ea ReceiveNextEventCommon + 431
7   com.apple.HIToolbox             0x00007fff8944712b _BlockUntilNextEventMatchingListInModeWithFilter + 71
8   com.apple.AppKit                0x00007fff8b5508ab _DPSNextEvent + 978
9   com.apple.AppKit                0x00007fff8b54fe58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
10  libosxapp.dylib                 0x0000000113fc64e3 -[NSApplicationAWT nextEventMatchingMask:untilDate:inMode:dequeue:] + 124
11  com.apple.AppKit                0x00007fff8b71b887 -[NSApplication _realDoModalLoop:peek:] + 666
12  com.apple.AppKit                0x00007fff8b717e76 -[NSApplication runModalForWindow:] + 119
13  com.apple.AppKit                0x00007fff8b7c9953 -[NSAlert runModal] + 144
14  com.apple.AppKit                0x00007fff8b8011bd __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
15  com.apple.AppKit                0x00007fff8b800d6e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
16  com.apple.AppKit                0x00007fff8b800d0d -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
17  com.apple.AppKit                0x00007fff8b557b6a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 255
18  com.apple.AppKit                0x00007fff8b557939 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
19  com.apple.AppKit                0x00007fff8b557385 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
20  com.apple.Foundation            0x00007fff8abd5748 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
21  com.apple.Foundation            0x00007fff8abd55b9 _NSAppleEventManagerGenericHandler + 102
22  com.apple.AE                    0x00007fff8cbe334c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
23  com.apple.AE                    0x00007fff8cbe30c9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
24  com.apple.AE                    0x00007fff8cbe2fd3 aeProcessAppleEvent + 295
25  com.apple.HIToolbox             0x00007fff89455c6e AEProcessAppleEvent + 56
26  com.apple.AppKit                0x00007fff8b550da2 _DPSNextEvent + 2249
27  com.apple.AppKit                0x00007fff8b54fe58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
28  libosxapp.dylib                 0x0000000113fc64e3 -[NSApplicationAWT nextEventMatchingMask:untilDate:inMode:dequeue:] + 124
29  com.apple.AppKit                0x00007fff8b545af3 -[NSApplication run] + 594
30  libosxapp.dylib                 0x0000000113fc6346 +[NSApplicationAWT runAWTLoopWithApp:] + 156
31  libsplashscreen.dylib           0x0000000113f7c826 __SplashInitPlatform_block_invoke_1 + 86
32  libdispatch.dylib               0x00007fff89796323 _dispatch_call_block_and_release + 12
33  libdispatch.dylib               0x00007fff89791c13 _dispatch_client_callout + 8
34  libdispatch.dylib               0x00007fff8979dcbf _dispatch_main_queue_callback_4CF + 861
35  com.apple.CoreFoundation        0x00007fff90daa3f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
36  com.apple.CoreFoundation        0x00007fff90d6568f __CFRunLoopRun + 2159
37  com.apple.CoreFoundation        0x00007fff90d64bd8 CFRunLoopRunSpecific + 296
38  java                            0x00000001092663b0 CreateExecutionEnvironment + 871
39  java                            0x0000000109260b5c JLI_Launch + 1952
40  java                            0x000000010926670d main + 101
41  java                            0x00000001092603b4 start + 52

Thread 1:
0   libsystem_kernel.dylib          0x00007fff9028448a __semwait_signal + 10
1   java                            0x00000001092659b0 ContinueInNewThread0 + 102
2   java                            0x00000001092617c7 ContinueInNewThread + 201
3   java                            0x0000000109265785 JVMInit + 315
4   java                            0x0000000109261545 JLI_Launch + 4489
5   java                            0x000000010926670d main + 101
6   java                            0x0000000109266042 apple_main + 92
7   libsystem_pthread.dylib         0x00007fff89803268 _pthread_body + 131
8   libsystem_pthread.dylib         0x00007fff898031e5 _pthread_start + 176
9   libsystem_pthread.dylib         0x00007fff8980141d thread_start + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib          0x00007fff90285232 kevent64 + 10
1   libdispatch.dylib               0x00007fff89794a6a _dispatch_mgr_thread + 52

Thread 3 Crashed:
0   libsystem_kernel.dylib          0x00007fff90284286 __pthread_kill + 10
1   libsystem_c.dylib               0x00007fff8b276b53 abort + 129
2   libjvm.dylib                    0x000000010a82051b os::abort(bool) + 25
3   libjvm.dylib                    0x000000010a92b5bc VMError::report_and_die() + 2316
4   libjvm.dylib                    0x000000010a821eb5 JVM_handle_bsd_signal + 1083
5   libsystem_platform.dylib        0x00007fff89410f1a _sigtramp + 26
6   libinstutil.dylib               0x00000001190b2900 l_getid_type + 3505

Thread 4:
0   libsystem_kernel.dylib          0x00007fff90284136 __psynch_cvwait + 10
1   libjvm.dylib                    0x000000010a81c799 os::PlatformEvent::park() + 173
2   libjvm.dylib                    0x000000010a7fc95e ParkCommon(ParkEvent*, long long) + 42
3   libjvm.dylib                    0x000000010a7fd150 Monitor::IWait(Thread*, long long) + 160
4   libjvm.dylib                    0x000000010a7fd3ad Monitor::wait(bool, long, bool) + 375
5   libjvm.dylib                    0x000000010a66c39e GCTaskManager::get_task(unsigned int) + 56
6   libjvm.dylib                    0x000000010a66d293 GCTaskThread::run() + 349
7   libjvm.dylib                    0x000000010a820b4e java_start(Thread*) + 294
8   libsystem_pthread.dylib         0x00007fff89803268 _pthread_body + 131
9   libsystem_pthread.dylib         0x00007fff898031e5 _pthread_start + 176
10  libsystem_pthread.dylib         0x00007fff8980141d thread_start + 13

Thread 5:
0   libsystem_kernel.dylib          0x00007fff90284136 __psynch_cvwait + 10
1   libjvm.dylib                    0x000000010a81c799 os::PlatformEvent::park() + 173
2   libjvm.dylib                    0x000000010a7fc95e ParkCommon(ParkEvent*, long long) + 42
3   libjvm.dylib                    0x000000010a7fd150 Monitor::IWait(Thread*, long long) + 160
4   libjvm.dylib                    0x000000010a7fd3ad Monitor::wait(bool, long, bool) + 375
5   libjvm.dylib                    0x000000010a66c39e GCTaskManager::get_task(unsigned int) + 56
6   libjvm.dylib                    0x000000010a66d293 GCTaskThread::run() + 349
7   libjvm.dylib                    0x000000010a820b4e java_start(Thread*) + 294
8   libsystem_pthread.dylib         0x00007fff89803268 _pthread_body + 131
9   libsystem_pthread.dylib         0x00007fff898031e5 _pthread_start + 176
10  libsystem_pthread.dylib         0x00007fff8980141d thread_start + 13

...

Thread 32:: Java: Image Fetcher 0
0   libsystem_kernel.dylib          0x00007fff90284136 __psynch_cvwait + 10
1   libjvm.dylib                    0x000000010a81d74b os::PlatformEvent::park(long long) + 385
2   libjvm.dylib                    0x000000010a8157d0 ObjectMonitor::wait(long long, bool, Thread*) + 774
3   libjvm.dylib                    0x000000010a8c5107 ObjectSynchronizer::wait(Handle, long long, Thread*) + 203
4   libjvm.dylib                    0x000000010a72f5a8 JVM_MonitorWait + 156
5   ???                             0x000000010af74758 0 + 4478945112
6   ???                             0x000000010af68058 0 + 4478894168
7   ???                             0x000000010af68233 0 + 4478894643
8   ???                             0x000000010af68058 0 + 4478894168
9   ???                             0x000000010af624e7 0 + 4478870759
10  libjvm.dylib                    0x000000010a6db350 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 554
11  libjvm.dylib                    0x000000010a6db867 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 283
12  libjvm.dylib                    0x000000010a6db9a4 JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 74
13  libjvm.dylib                    0x000000010a72a876 thread_entry(JavaThread*, Thread*) + 173
14  libjvm.dylib                    0x000000010a8f5c11 JavaThread::thread_main_inner() + 155
15  libjvm.dylib                    0x000000010a8f7319 JavaThread::run() + 419
16  libjvm.dylib                    0x000000010a820b4e java_start(Thread*) + 294
17  libsystem_pthread.dylib         0x00007fff89803268 _pthread_body + 131
18  libsystem_pthread.dylib         0x00007fff898031e5 _pthread_start + 176
19  libsystem_pthread.dylib         0x00007fff8980141d thread_start + 13

Thread 3 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x000000010af51c28  rdx: 0x0000000000000000
  rdi: 0x0000000000001303  rsi: 0x0000000000000006  rbp: 0x000000010af51c50  rsp: 0x000000010af51c28
   r8: 0x000000010af51c00   r9: 0x000000010af60000  r10: 0x0000000008000000  r11: 0x0000000000000206
  r12: 0x000000010ac2fbb0  r13: 0x00000007dbed4080  r14: 0x000000010af60000  r15: 0x000000010a824ec8
  rip: 0x00007fff90284286  rfl: 0x0000000000000206  cr2: 0x00007fff77e08fd8

Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133

Binary Images:
       0x10925f000 -        0x10926ffef +java (1.0 - 1.0) <3C66A6D4-ECFE-3430-B521-1834F6414A89> /tmp/*/java
       0x109374000 -        0x10937cfff +libverify.dylib (1) <F4227B11-F0AC-35F1-B59A-9D802CBFDD07> /tmp/*/libverify.dylib
       0x109381000 -        0x1093a2ff7 +libjava.dylib (1) <40E5A3FE-8687-32D9-B536-C419B51D75B1> /tmp/*/libjava.dylib
       0x1093bb000 -        0x1093c0fff +libzip.dylib (1) <50D7966F-6590-3F9A-A42B-7E7EE016493E> /tmp/*/libzip.dylib
       0x10a400000 -        0x10ab4efff +libjvm.dylib (1) <7DBB2AF0-830A-3E41-9619-94F8DDD1D5BA> 

...

/System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/CoreDuetDebugLogging
    0x7fff96e53000 -     0x7fff96e5eff7  libkxld.dylib (2782.30.5) <14CB6513-E373-3829-AD7D-F1C15397F64F> /usr/lib/system/libkxld.dylib
    0x7fff96e5f000 -     0x7fff96e7cffb  libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
    0x7fff96efa000 -     0x7fff96f40ff7  libFontRegistry.dylib (134.1) <CE41D8C2-BEED-345C-BC4F-3775CC06C672> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x7fff971c9000 -     0x7fff971c9ff7  libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
    0x7fff971ca000 -     0x7fff9728dff7  libvMisc.dylib (516) <21497A28-8DCB-3EB8-BDAC-93C93382B0AA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    0x7fff972aa000 -     0x7fff972afff7  libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
    0x7fff972b0000 -     0x7fff972e7ffb  com.apple.LDAPFramework (2.4.28 - 194.5) <CAFB9695-000F-34EA-8DF5-09996929C26A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 4090
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=208.2M resident=93.5M(45%) swapped_out_or_unallocated=114.8M(55%)
Writable regions: Total=937.9M written=90.7M(10%) resident=112.4M(12%) swapped_out=0K(0%) unallocated=825.4M(88%)

REGION TYPE                      VIRTUAL
===========                      =======
ATS (font support)                 32.0M
ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
CG backing stores                  2288K
CG image                            276K
CG shared images                    304K
CoreAnimation                         4K
CoreUI image data                    36K
Dispatch continuations             16.0M
Foundation                            4K
IOKit                              6540K
Kernel Alloc Once                     8K
MALLOC                            143.8M
MALLOC (admin)                       32K
MALLOC_LARGE (reserved)            19.1M        reserved VM address space (unallocated)
Memory Tag 242                       12K
OpenGL GLSL                         256K
STACK GUARD                        56.1M
Stack                              34.8M
Stack (reserved)                    520K        reserved VM address space (unallocated)
VM_ALLOCATE                       233.8M
VM_ALLOCATE (reserved)            448.3M        reserved VM address space (unallocated)
__DATA                             17.7M
__GLSLBUILTINS                     2588K
__IMAGE                             528K
__LINKEDIT                         74.0M
__TEXT                            134.2M
__UNICODE                           552K
mapped file                        75.1M
shared memory                        68K
===========                      =======
TOTAL                               1.3G
TOTAL, minus reserved VM space    830.8M

Answer 1

[Rohit Kudva]

Hi Nicholas,

This crash can occur due to several reasons. In order to troubleshoot this issue, you can try to do the following:

1. Check if your system has more than 16 Thunderbolt devices. MATLAB installer can crash if you have more than 16 of these devices connected on your system. Also, do you happen to have two thunderbolt displays being used with your Mac Pro? If so there is a bug that you might be affected by. You can refer to the link below. It describes the issue as well as provides a work around.

Why am I unable to start MATLAB on my Mac Pro (2013 or newer) with two Thunderbolt displays?

2. Update your Java version on Mac, as it should be at least version 1.7. You can find instructions on how to do this on the following link:

Mac Java Update

I hope either of these workarounds help you to resolve this issue.

-Rohit