Bought license for addon but it not appeared in license list
3 vues (au cours des 30 derniers jours)
Afficher commentaires plus anciens
I've bought a license for database toolbox addon. Then trying to install and activate via Internet. But there was Matlab license only in the list of available licenses. No any valid database toolbox licenses. Several days passed, nothing appeared. No answer from Mathworks Support where I mailed to with the problem.
Where else should I look for my paid license?
1 commentaire
dpb
le 19 Avr 2017
Contact Sales Support for such questions/problems...there are e-mail and phone numbers at the main web site...nobody outside TMW can help, sorry.
Réponses (1)
Andreas Goser
le 20 Avr 2017
While the recommendation to call MathWorks Sales or Installation Support is good, I am concerned about reading "No answer from Mathworks Support where I mailed to with the problem.". Did you receive an automated email back with a case number / reference ID? Otherwise it might just stuck in a spam filter. This is my filing a web request through your MathWorks account is preferred.
2 commentaires
Andreas Goser
le 20 Avr 2017
Your MathWorks contact record is listed for a country without a direct MathWorks office. Please contact the distributor for your country. In case you are not happy with the service, you can contact me directly by email.
Voir également
Catégories
En savoir plus sur Manage Products dans Help Center et File Exchange
Produits
Community Treasure Hunt
Find the treasures in MATLAB Central and discover how the community can help you!
Start Hunting!