My credit card was charged twice when purchasing through the webstore.

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Preuk Tangpromphan
Preuk Tangpromphan le 25 Sep 2017
Commenté : Preuk Tangpromphan le 25 Sep 2017
Hello, I purchased a student license today via a credit card.
I received a notification form my bank that my card was charged twice when purchasing through the webstore.
Could the repeated one be cancelled? Please guide me how to do that.
Thank you.

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Réponses (1)

Walter Roberson
Walter Roberson le 25 Sep 2017
Please contact Mathworks Customer Service.
The volunteers who answer questions here do not have access to the license or purchasing information.
  1 commentaire
Preuk Tangpromphan
Preuk Tangpromphan le 25 Sep 2017
Thank you for your help.
I contacted MATHWORKS already via a service request in this link
https://www.mathworks.com/support/contact_us/
Hopefully they'll receive a request and reply me back in the timely manner.

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