Cannot install MatLab on my Windows 10 Laptop
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I'm at my wit's end trying to install MatLab. I have homework that's due, and it won't install for me.
I have a "Lenovo ideapad" laptop with a Windows 10 operating system.
I have already loaded my key onto MathWorks and downloaded the installer. I clicked on "Log In with a MathWorks account" and accepted the terms. I typed in my correct MathWorks account name and password. I only have one license, so it was already highlighted; I've also tried clicking on it to make sure it was selected. It asks me to choose an installation folder, and I accept the default folder name they suggest. After I click on "Next" from this point, it brings up a window that says the following:
"Connection Error
" The application could not connect to MathWorks.
After clicking on "OK", it takes me back to the screen I was just at, for choosing an installation folder.
I checked the support article the link led me to, but nothing has helped so far. I have no clue why it won't connect. Keep in mind that this is the MathWorks Installer program; I haven't been able to install MatLab yet.
Please help??? Nobody at my school knew what to do about this either. {:-(
4 commentaires
Ariella Stepleman
le 7 Mar 2021
Oh my god I am having the same exact issue with the same exact laptop!!
Réponse acceptée
Joseph Bacon
le 13 Mar 2019
11 commentaires
Ariella Stepleman
le 7 Mar 2021
Took me three tries, but I finally got it! Thank you thank you thank you thank you.
Plus de réponses (7)
Al Rodriguez
le 5 Mar 2021
This does not work. I did it and had the same problem
1 commentaire
Steven Lord
le 5 Mar 2021
If the instructions on this page don't help you resolve the problem and successfully install the software, contact Technical Support using the Contact Support link on the Support section of this website.
Jan
le 22 Fév 2019
Modifié(e) : Jan
le 22 Fév 2019
The message asks you to read: "For more information on resolving this issue, see https://www.mathworks.com/matlabcentral/answers/92634-why-do-i-get-a-connection-error-when-installing-or-activating-matlab-or-another-mathworks-product"
Did you read it? Does the given solution help? If not, please mention, what you have tried. Firewall, Proxy, Anti-Virus software, destination not a local disk?
1 commentaire
Steven Lord
le 22 Fév 2019
If the instructions on that page don't help you resolve the problem and successfully install the software, contact Technical Support using the Contact Us link in the upper-right corner of this page for installation help.
Joseph Bacon
le 25 Fév 2019
1 commentaire
Jan
le 25 Fév 2019
The page mentions more problems, not only the virus protection: Firewall, Proxy, destination not a local disk? Several user mentiones, that the installation runs, when the files are stored on the local C disk.
Alexei Jolkin
le 22 Nov 2019
Connection Error
" The application could not connect to MathWorks."
As many other Matlab users I am on a corporate network with lots of cooky stuff which I have no control of whatsoever. I've wasted a day tweaking Proxy, Firewall and Java (Antivirus is absolutely out of my control). Still could not install Matlab.
However I could instal Matlab AFTER uninstalling a program named ZScaler and all of it instances from the "Apps & Features" dialog (Add or remove programs system setting). This miserable ZScaler is a part of some sort of corporate cloud solution and messes things up pretty badly.
Ripp this ZScaler off your computer and you will be able to install Matlab. All my cloud drives still work, at least in te office area. I am on W10.
Good luck!
1 commentaire
Fabrizio
le 20 Déc 2022
Uninstalling ZScaler is not needed. It is sufficient to TURN OFF the "Internet Security" of ZScaler.
I hope it will help those like me who have had problems with ZScaler.
Siddharth Magadum
le 21 Jan 2021
Modifié(e) : Siddharth Magadum
le 21 Jan 2021
This did work for me for the first time. But I didn't complete the installation process (as I was not sure which all products I needed to install). Now when I run the installer, I face the same connection error mentioned above.
Does anyone know how to fix this?
Thanks in advance.
0 commentaires
Arinc Yilmaz
le 24 Mar 2021
Microsoft windows 10 home single language is already installed on my computer. I downloaded the matlab and then extracted file but when I try to install it by clicking setup icon but it doesn't work. Mouse icon shows try to working on but nothing happens. Please help
2 commentaires
Steven Lord
le 24 Mar 2021
If the instructions on this page don't help you resolve the problem and successfully install the software, contact Technical Support using the Contact Support link on the Support section of this website.
Kaan Çelik
le 2 Avr 2021
Solved. My username folder had non-ASCII character, it prevent running the installation. You can solve this problem like this.
Jonathan Solano
le 19 Avr 2021
cannot extract matlab2021a
1 commentaire
Jan
le 20 Avr 2021
This message does not contain enough information to suggest a solution. Do you try to unzip the downloaded files? This does not work. Only the installer can unzip them appropriately.
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