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Buy Add-Ons Error

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ChanYoung Kim
ChanYoung Kim on 5 Jul 2020
Commented: Summer K.Rock on 19 Nov 2020
I bought MATLAB and Simulink.
At that time, I didn't know that I need Symbolic Math Toolbox to use 'syms' command.
So I clicked 'Buy Add-Ons' to buy Add-Ons.
But, it showed me the error like this.
'Unable to complete your request at this time. Contact Sales for assistance.'
I already used Service Requests but it didn't give me a help.
So I need your help.
What should I do to buy Add-Ons?


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Answers (3)

Sai Sri Pathuri
Sai Sri Pathuri on 8 Jul 2020


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Sai Sri Pathuri
Sai Sri Pathuri on 8 Jul 2020
If you have a valid license number that is not shown by any chance, check if you can follow above procedure by linking it (click on Link an additional license)
ChanYoung Kim
ChanYoung Kim on 8 Jul 2020
I surely obtained the trial.
But I surely obtained MATLAB too.
And the Buy Add-Ons button makes the first problem.
So, I'm requesting information.
Of course, I checked Link an additional license.
But, there is not "Buy Add-Ons".
I have valid license and really did whatever I can do to find valid "Buy Add-Ons".
Walter Roberson
Walter Roberson on 8 Jul 2020
Notice your June 30th purchase is a 4 series license, but the My Software list are all 7 series licenses. I do not know why your 4 series license is not showing up on the My Software list.

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Sai Sri Pathuri
Sai Sri Pathuri on 9 Jul 2020
Contact your sales representative to get detailed understanding about your license terms. If you don't know who your sales representative is, MathWorks support can help you find your sales representative:

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Sai Sri Pathuri
Sai Sri Pathuri on 9 Jul 2020
Create a service request at this link if you are unable to contact sales representative

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Summer K.Rock
Summer K.Rock on 19 Nov 2020
similar problem here
what is wrong with the store, I just want buy add-on. when I check out, then the errors showed up


Steven Lord
Steven Lord on 19 Nov 2020
There was a report of a degradation in service in MathWorks Store the morning of November 16th according to the application status page. It has been reported fixed, so please try again.
Summer K.Rock
Summer K.Rock on 19 Nov 2020
Thanks for your info, but it still doesn't work. Yesterday we can still purchase the software, but crash today.
Since it is not the problem of my computer, I suppose I will try to buy add-on another day, see if any problem then.

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