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How can I get debug information for Polyspace Access?

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When experiencing an issue with Polyspace Access, how do I generate logs or reports that I can send to MathWorks Support to help diagnose the issue?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 11 Oct 2021 at 4:00
Edited: MathWorks Support Team on 11 Oct 2021 at 10:55
You can generate and send these files to MathWorks Support to help diagnose a Polyspace Access issue:

Polyspace Access web interface report

To help debug issues with the Polyspace Access web interface:
  1. Log into Polyspace Access.
  2. In the left pane click SUPPORT REPORT, then press Get support info.
  3. Attach the generated supportreport file to your service request.

Polyspace Access services logs

For other issues with Polyspace Access, such as issue related to uploads, downloads, or performance, use the access_debug tool to generate a zipped folder that contains logs and other output files.
This script can be used with Polyspace Access version R2020b and later.
  1. Before you launch the script, activate the Polyspace Access debug mode to create logs with a more verbose output. To activate the debug mode, use URL: http(s)://FQDN:port/setdebugmode/on
where FQDN is the Fully Qualified Domain Name of your Polyspace Access server. For example, https://example.access.server:9443/setdebumode/on
  1. Then reproduce your issue.
  2. As soon as issue has been reproduced, use the attached script. Script usage:
  • Unzip file access_debug.zip (attached to this post) on the server where you installed Polyspace Access, in the folder where the Polyspace Access Cluster admin agent is located (the folder containing the configuration file settings.json)
  • In the folder where you unzipped the file, set the appropriate execution rights for the script access_debug.sh.
    • chmod u+x access_debug.sh
  • then execute it, this will create a file named all_info.zip
  • Attach this zip file to your service request.
  1. Deactivate debug mode: http(s)://FQDN:port/setdebugmode/off
Note: the generated logs might contain names of projects that you uploaded to Polyspace Access.

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