MathWorks Account
No. You should only use your own MathWorks Account. These accounts are not transferable. Anyone can create a MathWorks Account in just a few minutes.
No, your MathWorks Account is not required to receive technical support. We recommend, however, that you provide your email address to expedite your inquiry.
Before submitting a technical support request, search MATLAB Answers and MATLAB documentation. MATLAB Answers provides the same information that our technical support engineers use to answer your questions.
To consolidate more than one MathWorks Account, send email to service@mathworks.com. Provide all of your MathWorks Account email addresses and let us know which one you would like to keep.
You can search for bug reports without a MathWorks Account. To view the details of a report or to see the status of bugs in a particular release, you will need a MathWorks Account. To learn more about Bug Reports, view the Bug Reports FAQ.
A MathWorks Account password requires at least eight characters, with at least one upper-case letter, at least one lower case letter, and one number. Spaces are not allowed. Use of special characters, such as ! " # $ % & ' ( ) * + - . / : ; < = > ? @ [ ] ^ _ ` { | } ~, are supported.
Verifying your email address ensures that you will always have a way to access to your account. If you lose access for any reason, MathWorks will use your email address to verify your identity. We will also use your email address to notify you of important information regarding products and services or your account.
If you did not get the email, check that you supplied the correct email address. If not, update your MathWorks Account. Also, check your spam filter or talk to your email administrator if you cannot check it. If you sign in, you can request that MathWorks send you the email again.
If you do not verify your email address, you cannot install, activate, or download software, or take advantage of using MathWorks.com.
To make sure you are eligible to continue to use a license you are associated with, you may be asked to verify your email address periodically.
No. Your MathWorks Account stays with you even if you change companies. Please advise us of your address change by editing your profile.
A MathWorks Account is created automatically and sent to the administrator on a new license if that person doesn't already have an account. Additional users of that license may create an account for themselves and associate themselves with the license during that process.
To associate your MathWorks Account with a license, you need a valid activation key (obtained from your license administrator) or license number (accessible from the MATLAB® command line by typing "license").
If you do not have a MathWorks Account, create an account and associate your license at that time. If you have a standard or education license, use your work or school email address in your MathWorks Account.
If you already have a MathWorks Account:
In some circumstances, you can manage products for student and other software licenses from a single MathWorks Account.
View the Student Software Activation FAQ to learn more about activation.
Your license file is available after you successfully register and activate your product. From the Main Account page, locate your license, click Manage License, and click the Get License File link.
User ID is an alternative way to sign in to your MathWorks Account. It is also required to access online services like cloud storage and MATLAB Mobile™. You cannot change your User ID after creating it.
Your User ID also constitutes your root or home directory on the cloud. For instance, if your User ID is matlabuser1, your root directory is /users/matlabuser1
No. Your Community Name is part of your community profile and is public. It is used for all your MATLAB Central correspondence. Your User ID is private and is used mainly to access cloud-base services like MATLAB Mobile and as an alternative way to sign in to your MathWorks Account.
You can specify your User ID when you create your MathWorks Account. If you have an existing MathWorks Account, sign in and select Edit Profile from the My Account menu. Specify your User ID in the Email and Password Information section.
If you forget your User ID, sign in to your MathWorks Account. Your User ID is displayed next to your name in My Account or you can find it in the Edit Profile.
User IDs must:
At this time, you cannot change your User ID after you create it. MathWorks uses the User ID as the name of your root directory on the cloud.