Failed to download the third-party software: FTDI JTAG D2XX library

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Christopher Saltonstall le 3 Oct 2023

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https://fr.mathworks.com/matlabcentral/answers/2028795-failed-to-download-the-third-party-software-ftdi-jtag-d2xx-library

Réponse apportée : YP le 4 Oct 2023

I am trying to install the HDL Verifier Support Package for Xilinx FPGA Boards. When I try to install through the add-on explorer the download and install fails with the following error (log file follows).

Failed to download the third-party software:

FTDI JTAG D2XX library

This is required by:

HDL Verifier Support Package for Xilinx FPGA Boards

To resolve this issue, see this MATLAB Answer.

It looks like it is trying to install the CDM drivers from the ftdichip website but the address is incorrect leading to a 404 error. Additionally, it looks like the CDM drivers have been replaced with D2XX drivers which I found a location for.

How do finish this install?

%%%%%%%%%%%%LOG FILE%%%%%%%%%%%%%%%%%%%%%%%

(Oct 03, 2023 14:31:37) root C:\Users\cbsalto\Downloads\_temp_SupportSoftwareDownloader_R2023b_win64

(Oct 03, 2023 14:31:37) Starting Download: https://www.ftdichip.com/Drivers/CDM/CDM%20v2.12.28%20WHQL%20Certified.zip

(Oct 03, 2023 14:31:42) Downloader: runtime error Downloader: runtime error 404 for C:\Users\cbsalto\Downloads\MathWorks\SupportPackages\R2022b\archives\3p\ftcjtag.instrset_win64_1652482561\CDM%20v2.12.28%20WHQL%20Certified.zip

(Oct 03, 2023 14:31:42) java.lang.RuntimeException: Downloader: runtime error 404

at com.mathworks.install.java_downloader_utils.NativeDownloader.download(Native Method)

at com.mathworks.instructionset.command.DownloadCommand.download(DownloadCommand.java:58)

at com.mathworks.instructionset.command.DownloadCommand.execute(DownloadCommand.java:43)

at com.mathworks.instructionset.InstructionSetProcessor.processDownloadInstruction(InstructionSetProcessor.java:152)

at com.mathworks.instructionset.InstructionSet.downloadToFolder(InstructionSet.java:332)

at com.mathworks.supportsoftwareinstaller.api.SupportSoftwareInstallerUtils.download3PToFolderByInstructionSet(SupportSoftwareInstallerUtils.java:163)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:264)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.downloadSP(DownloadAPI.java:110)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:149)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackageAndLauncher(SSIDownloadAndInstallServiceBridgeImpl.java:164)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSPEntryPointWithOverrides(SSIDownloadAndInstallServiceBridgeImpl.java:84)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.startDownloadAndInstall(SSIDownloadAndInstallServiceBridgeImpl.java:46)

at com.mathworks.supportsoftwareinstaller.services.DownloadAndInstallService.downloadAndInstallSPEntryPoint(DownloadAndInstallService.java:23)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)

at com.mathworks.laisserver.impl.helper.RequestHandler.handleRequest(RequestHandler.java:44)

at com.mathworks.laisserver.impl.JsonServlet.doPost(JsonServlet.java:27)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1450)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)

at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626)

at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:228)

at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)

at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1434)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1349)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:234)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)

at org.eclipse.jetty.server.Server.handle(Server.java:516)

at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388)

at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)

at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:386)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)

at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)

at java.lang.Thread.run(Thread.java:748)

(Oct 03, 2023 14:31:42) Download Error: Failed to download the third-party software: FTDI JTAG D2XX library

This is required by:HDL Verifier Support Package for Xilinx FPGA Boards

To resolve this issue, see this MATLAB Answer.

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:275)